Change Your I.T. Support From a ‘Cost Center’ to a ‘Productivity Center’
Need a virtual IT department to provide the tools, resources, and management of your network? Next I.T. is the top-rated managed I.T. service provider in Michigan. We can fully support your organization or act as an extension of your internal tech team. Our 360-managed IT services and VoIP solutions for small businesses can help cover every aspect of your technology investment.
Our Information Technology (I.T.) services company offers an array of managed I.T. services for businesses. We help manage any technology-related issues and ensure your business has the tools and resources you need. Our solutions support your daily operations and keep you on track to meet your business goals. Keep reading to learn more about how our I.T. Service Management (ITSM) can help.
Your Strategic I.T. Partner
Next I.T’s Professional Services and Support team works with our clients to help leverage their technology investment. We focus on the entire life cycle, from planning, purchasing, installing, supporting, and maintaining your network environment. As Western Michigan’s top-rated managed services provider, our solutions grow and expand along with your needs.
- IT Planning & Budgeting
- Vendor Management
- Asset & Warranty Tracking
- License & Subscription
Proactive Maintenance & 24/7 I.T. Support In Michigan
Next I.T. is a 360 I.T. managed services provider. We offer preventive technology solutions to improve and protect your daily operations relying on tech. Our solutions include our 24×7 IT Support predictive failure monitoring tool. It allows us to notify you of failing equipment and security threats before they cause permanent damage.
- Managed Backups
- Workstation & Server Optimization
- Firmware & Patch Update Management
- Scheduled Proactive Maintenance Visits
- Detailed & Updated Network Documentation
Advanced Security Tools
Big and small businesses must partner with a reliable I.T. services provider. If your daily operations rely heavily on technology, you must have the tools and resources to protect your business. We include all of these security tools in our managed IT services stack because a cyber invasion is not an option.
- Virtual SOC
- Anti-Spam & Anti-Virus
- Cisco Umbrella DNS web Filtering
- Disk Encryption
- Multi-Factor Authentication
- Monthly Security Assessments
- Dark Web Breach Assessments
- Mobile Device Management (MDM)
- Managed Phishing Campaigns
- End User Cyber Security Awareness Training
Network Administration and Support
We are a top-rated VoIP provider in Michigan and support everything from the desktop to the data center. Working with Next I.T. gives you access to our 5 service delivery teams for one flat monthly rate. As Western Michigan’s #1 managed service provider, we are available 24/7 to address any of your service requests. We strive to meet all your asset management needs.
- 24/7 Support (including holidays)
- Tier 1, Tier 2, & Tier 3 Engineers
- Desktops, Printers, & Peripherals
- Virtual & Physical Servers
- On-premise & Cloud email
- Firewalls, switches, & Wireless Access Points
- VPN & VLAN Optimization
- Phone Moves, Adds & Changes
Why Hire An I.T. Services Management Company?
Businesses can benefit from working with a managed service provider, especially when it comes to Information Technology (I.T.) Services. An I.T. Department is highly valuable, and requires tools, resources, and time.
Working with an I.T. service provider means you can turn your attention and efforts to running your business. At the same time, you can have peace of mind that your I.T. needs are covered.
- Focus your resources on digital transformation. You can rest assured that your day-to-day I.T. tasks will be covered by your service provider. As a result, your in-house team can focus on innovation and meeting your business goals.
- Save time and money. Avoid going through the recruitment and hiring process that comes with full-time I.T. employees. With I.T. services management, you pay only for the services you need. Next I.T. handles your I.T. projects and tasks.
- 24/7 IT support. Your service provider is not tied up to your employees’ schedules. At Next I.T., our problem management service offering includes availability 24/7 to handle all your I.T. support needs. We work during and after your in-house employees’ shifts.
- Work with full-service expert consultants. By partnering with Next I.T., you have access to reliable, knowledgeable, and experienced I.T. professionals. We have expertise in all aspects of I.T. Whether it’s incident management, cloud services, or network security, we can handle it.
- Stay on top of the competition. At Next I.T, we are passionate about the Information Technology industry. We stay on top of the latest technology and industry trends to ensure your business does too. Enhance your processes and services without having to pay to upgrade your system or train your staff.
Why Choose Next I.T.?
Next I.T. has been providing high-quality I.T. services to big and small businesses in Western Michigan for over 20 years. We have a team of knowledgeable and experienced I.T. consultants who stay on top of the latest trends. We make sure to provide the most advanced service possible.
We focus on technology solutions that make business sense for YOU. Our outsourced I.T. services are comprehensive in nature and adapt to our customer’s budget and needs. Our managed I.T. services for businesses include:
- Unlimited On-Site & Remote Support
- Dedicated Technical Alignment Manager
- Quarterly Business Technology Reviews
- I.T. Budgeting and Strategy
- Asset Lifecycle & Warranty Management
- Pro-Active Server & Infrastructure Management
- Vendor Management
- Licensing Management
What Our Customers Have to Say
Managed I.T. Services refer to outsourcing the management and support of an organization’s I.T. infrastructure and services to a third-party provider. Companies can partner with managed service providers (MSPs) instead of relying on an internal I.T. department. MSPs offer specialized and comprehensive IT solutions.
Organizations can greatly benefit from outsourcing their I.T. needs. This provides them with expertise, scalability, cost-effectiveness, and round-the-clock support from a managed service provider. In turn, they can focus on their core operations and strategic goals.
Choosing the right managed I.T. service provider is an important decision. It can significantly impact your organization’s I.T. infrastructure and overall operations. Here are some factors to consider when selecting an MSP:
- Their Qualifications. Look for industry-recognized certifications that demonstrate the MSP’s technical expertise and commitment to professional standards. Examples include certifications from vendors like Microsoft, Cisco, Amazon Web Services (AWS), or VMware. Additionally, request references from their current or previous clients on overall customer satisfaction.
- Services Offered. Evaluate the range of services offered by the MSP. Ensure that they can meet your current and future I.T. needs. This includes network monitoring, data backup, service desk support, and more.
- Cost and Value. Compare pricing structures and contracts offered by different MSPs. Consider the value you will receive from their services, including their ability to prevent downtime, enhance security, and improve overall efficiency.
- Scalability and Flexibility. Consider your organization’s growth potential and scalability requirements. Ensure that the MSP can accommodate your changing needs and align with your business objectives.
Leveraging the MSP business model for your I.T. needs offers several benefits. Here is a list of key advantages of ITSM frameworks:
- Minimizing Downtime. MSPs provide prompt technical support, proactive monitoring, and efficient troubleshooting to resolve IT issues swiftly. This helps minimize downtime, ensuring that your systems and employees can remain productive.
- Enhanced Security Measures. MSPs specialize in implementing robust security measures to protect your business from cyber threats and data breaches. They employ advanced security technologies, conduct regular vulnerability assessments, and implement security best practices.
- Proactive Monitoring and Maintenance. MSPs monitor your IT infrastructure 24/7, detecting and addressing potential issues before they escalate. This proactive approach helps prevent disruptions, improves system performance, and ensures optimal uptime.
- Compliance with Regulations. MSPs stay up-to-date with industry regulations and compliance requirements specific to your business. They help you navigate complex data protection and privacy regulations and maintain compliance.
- Continuity Insurance. MSPs create and implement comprehensive disaster recovery and business continuity plans. They back up your data and provide recovery solutions to minimize the impact of unexpected events.
Leverage Technology, Increase Productivity and Reduce Risks with Next I.T
Work with a renowned and reliable managed service provider in Western Michigan. Next I.T. looks to enhance your technology ecosystem to meet your business goals and needs. We also provide your team with the ITSM tools and resources it needs to enhance processes and improve productivity. Additionally, our I.T. consultants help you mitigate risks and protect your business assets.
Get in touch with us today for high-quality and comprehensive IT service management.