Challenge

A Security company’s had a failing PBX and needed it replaced ASAP! The service was outdated and they couldn’t find a company to repair it.

Solution

  • Provided a centrally managed, modern, VoIP telephony service
  • Delivered cost-effective service through VoIP
  • Created a standard telecommunications platform across offices
  • 24/7 support, 365 days a year

Outcome

  • Reliable in-bound and out-bound call center functionality for over fifty users
  • Increased productivity and throughput with wait times slashed in half
  • Improved flexibility, call control and reporting
  • Able to quickly move phones and offices with ease

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Where You Can Find Us

KALAMAZOO

5340 Holiday Terrace, Suite 10
Kalamazoo, MI 49009
269-659-3947

MUSKEGON

221 W Webster Ave Suite 600
Muskegon MI 49444
231-739-6398

TRAVERSE CITY

3139 Logan Valley Road
Traverse City MI 49684
231-739-6398

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CASE STUDY

Check out our Cisco Partnered case study featuring KDP Retirement Plan Services and their struggle with working from home with an obsolete phone system. Fill out the form below to download.