Challenge
A Security company’s had a failing PBX and needed it replaced ASAP! The service was outdated and they couldn’t find a company to repair it.
Solution
- Provided a centrally managed, modern, VoIP telephony service
- Delivered cost-effective service through VoIP
- Created a standard telecommunications platform across offices
- 24/7 support, 365 days a year
Outcome
- Reliable in-bound and out-bound call center functionality for over fifty users
- Increased productivity and throughput with wait times slashed in half
- Improved flexibility, call control and reporting
- Able to quickly move phones and offices with ease
