Challenge

An employee benefits group called Next I.T. with a laundry list of frustrations and needed someone they could trust to help increase their productivity and efficiency.

Solution

  • Eliminated the obvious pains that were affecting the firm’s daily effectiveness
  • Laid out a sustainable, long-term strategy needed to keep up with their business goals

Outcome

  • Customer satisfaction has improved as their clients receive quicker response and better call clarity
  • Staff is now taking on new projects without having to hire as many new employees
  • User cyber awareness training recently helped prevent a potentially bad infection on their network

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Where You Can Find Us

KALAMAZOO

5340 Holiday Terrace, Suite 10
Kalamazoo, MI 49009
269-659-3947

MUSKEGON

221 W Webster Ave Suite 600
Muskegon MI 49444
231-739-6398

TRAVERSE CITY

3139 Logan Valley Road
Traverse City MI 49684
231-739-6398

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CASE STUDY

Check out our Cisco Partnered case study featuring KDP Retirement Plan Services and their struggle with working from home with an obsolete phone system. Fill out the form below to download.