Challenge

An employee benefits group called Next I.T. with a laundry list of frustrations and needed someone they could trust to help increase their productivity and efficiency.

Solution

  • Eliminated the obvious pains that were affecting the firm’s daily effectiveness
  • Laid out a sustainable, long-term strategy needed to keep up with their business goals

Outcome

  • Customer satisfaction has improved as their clients receive quicker response and better call clarity
  • Staff is now taking on new projects without having to hire as many new employees
  • User cyber awareness training recently helped prevent a potentially bad infection on their network

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